Delivery & Shipping Policy
Delivery & Shipping Policy
1. Overview
Crafts of Malnad is committed to delivering authentic handmade products safely and efficiently to customers across India. As our products are handcrafted by local artisans, delivery timelines may vary depending on product type, location, and availability.
2. Shipping Locations
We currently offer shipping across India.
International shipping may be available through selected partners and channels, subject to applicable regulations and charges.
3. Order Processing Time
Orders are generally processed within 3–7 business days after confirmation.
For handcrafted, made-to-order, or bulk orders, processing time may be longer. Customers will be informed accordingly.
Orders are not processed on government holidays or Sundays.
4. Delivery Timeline
- Standard delivery timelines range between 7–14 business days from the date of dispatch.
- Delivery timelines may vary based on:
- Customer location
- Courier partner operations
- Weather conditions or unforeseen circumstances
5. Shipping Partners
We work with approved and reliable courier and postal partners, including India Post and other authorized logistics providers, to ensure safe delivery.
6. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
Charges may vary based on:
- Delivery location
- Product weight and size
- Order value
7. Order Tracking
Once your order is dispatched, you will receive tracking details via email or SMS (if applicable).
Customers can track their shipment using the tracking link provided.
8. Packaging
All products are securely packed to prevent damage during transit.
Eco-friendly and sustainable packaging materials are used wherever possible.
9. Delivery Attempts
Courier partners usually make 2–3 delivery attempts.
If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery, re-shipping charges may apply.
10. Damaged or Missing Packages
If your package arrives damaged or appears tampered with, please:
Do not accept the delivery, if possible
Contact us within 48 hours of delivery with photos and order details
11. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Crafts of Malnad is not responsible for delays or non-delivery caused by incorrect addresses.
12. Bulk & Institutional Orders
Delivery timelines for bulk or institutional orders may vary based on quantity and customization.
Special shipping arrangements can be discussed in advance.
13. Force Majeure
Delivery may be delayed due to circumstances beyond our control, such as natural disasters, strikes, government restrictions, or logistical disruptions.
14. Contact Information
For delivery-related queries, please contact us through the Contact Us page on the website or reach out to: